FAQ

Frequently Asked Questions

HELP! I lost my serial number and I have a gig tonight!

Oh no! Resolume won't start anymore!

Go to the Resolume application folder. Move the config.xml file, move your compositions, disconnect all devices and try to start again. This will force Resolume to start with the default comp and preferences. If you're still having trouble, please send your log file to mail@resolume.com

So where do I find these files?

Compositions and config.xml:
MAC: /Users/[username]/Documents/Resolume Avenue 4/
XP: C:\Documents and Settings\[username]\My Documents\Resolume Avenue 4\
Win7: C:\Users\[username]\My Documents\Resolume Avenue 4\

Log files:
MAC: /Users/[username]/Library/Logs/Resolume Avenue 4 log.txt
PC: C:/Documents and Settings/[username]/Application Data/Resolume/Resolume Avenue 4 log.txt (folder may be hidden)
Win7: C:\Users\[username]\AppData\Roaming\Resolume

No Output to Second Screen

Unfortunately this sometimes happens with Nvidia graphics cards on Windows. This is what you need to do to get it working: Close Resolume 3 if running, then open NVIDIA control panel and go to 3D Settings->Manage 3D settings. Then on the Global settings tab change the 'Multi-display/mixed-GPU acceleration' setting to 'Compatibility performance mode' and choose apply. More info and screenshots on the forum.

The DXV codec is not installed correctly, it's not visible in the list of codecs.

You need to have Quicktime installed in the default location: C:/Program Files/QuickTime

I have bought a new computer, how do it transfer my license?

You can free up your license yourself by choosing to de-register via the Registration tab of the Preferences. Make sure you are connected to the internet when you do this, so our registration server can process the request correctly. You can use your serial on both Mac and PC.

I want to buy Resolume 3 for Mac

A Resolume 3 serial works on both Mac and PC. You can always re-install your operating system or switch from PC to Mac or buy a new computer and enter your serial again.

Help! My videos do not play in Resolume.

Resolume is a bit picky about the video and audio files that it plays because not all formats and compression types are suitable for VJ-ing. See the next FAQ on how to prepare your media.

What video format and codec is the best?

If you want (by far) the best performance on Mac and PC you should use our DXV Codec, it's free and if you installed Resolume Avenue or Arena it's already installed on your computer. Here's a video on how to do it using the free and crossplatform encoding tool MPEG Streamclip

We recommend rendering audio to a seperate .wav file, no compression, 16 Bit 44.100 kHz PCM data.

See the Preparing Media chapter in the manual for more details.

What is the best laptop for Resolume?

Difficult to answer, but we develop Resolume 3 on MacBook Pros and they are excellent laptops for Resolume. Of course a decently specced PC will do a good job as well.

If you're really not sure about what to get, be prepared to drop at least a €1000,- to secure yourself a decent machine. Remember that Resolume is a professional application with professional requirements and getting a cheap bottom-end laptop to run it will more likely cause you problems than save you money..

What is the best hard drive for Resolume?

The faster the better, 7200 RPM is the base minimum. If you really want things to fly use an SSD.

Do not connect an external hard drive via USB2.0, unless you like strobing and stuttering.

What is the best video card (GPU) for Resolume 3?

All video rendering is done with openGL on the video card in Resolume so it is a lot more important to have a fast one than for Resolume 2. But it is not necessary to break your entire budget on a video card. Basically anything better than a ATI Radeon HD 2600 or nVidia GeForce 8600 will be fine. If you're getting a new GPU you'll probably get a better one than these anyway.

In a laptop you should look for a dedicated GPU that does not share the RAM. It can be problematic to run Resolume on the integrated Intel graphics processors you find in many (cheap) laptops. If you're thinking of going for one of these, be sure to try before you buy.