What does FAQ mean?
FAQ is an abbreviation for Frequently Asked Questions.
HELP! I lost my serial number and I have a gig tonight!
Log in to your account in the shop and you'll see all your orders and your serial number(s).
Oh no! Resolume won't start anymore!
Go to the Resolume application folder. Move the config.xml file, move your compositions, disconnect all devices and try to start again. This will force Resolume to start with the default comp and preferences. If you're still having trouble, please send your log file to firstname.lastname@example.org
So where do I find the log files?
Compositions and config.xml:
MAC: /Users/[username]/Documents/Resolume Avenue 4/
XP: C:\Documents and Settings\[username]\My Documents\Resolume Avenue 4\
Win7: C:\Users\[username]\My Documents\Resolume Avenue 4\
MAC: /Users/[username]/Library/Logs/Resolume Avenue 4 log.txt
PC: C:/Documents and Settings/[username]/Application Data/Resolume/Resolume Avenue 4 log.txt (folder may be hidden)
Full Screen Output stuck on the main screen
This occasionally happens when you go fullscreen on the main display, or your secondary output gets disconnected. In any case, CTRL-SHIFT-D (CMD-SHIFT-D on a Mac) will always disable all outputs.
No Output to Second Screen
Unfortunately this sometimes happens with Nvidia graphics cards on Windows. This is what you need to do to get it working: Close Resolume if running, then open NVIDIA control panel and go to 3D Settings->Manage 3D settings. Then on the Global settings tab change the 'Multi-display/mixed-GPU acceleration' setting to 'Compatibility performance mode' and choose apply. More info and screenshots on the forum.
The DXV Codec is not visible in the list of codecs.
You need to have Quicktime installed in the default location: C:/Program Files/QuickTime
Why does my recording always stop after -x- amount of time?
This is because you have run out of memory. When recording, Resolume tries to write the rendered frame immediately. This is done at a very low priority, because you don't want this to interfere with the actual output. So when it's too busy (lots of effects/clips/pixels), it stores the rendered frame in memory, and tries to write it later. At a certain point, when the memory is 90% full, it will stop recording and write the remaining frames in memory. If you want to record longer segments, we suggest writing to a faster drive or lowering your resolution.
I have bought a new computer, how do it transfer my license?
You can free up your license yourself by choosing to de-register via the Registration tab of the Preferences. Make sure you are connected to the internet when you do this, so our registration server can process the request correctly. You can use your serial on both Mac and PC.
I want to buy Resolume for Mac
Starting with Resolume 3 and up, your Resolume serial works on both Mac and PC. You can always re-install your operating system or switch from PC to Mac or buy a new computer and enter your serial again. Resolume 2 is available for the PC only.
Help! My videos do not play in Resolume.
Resolume is a bit picky about the video and audio files that it plays because not all formats and compression types are suitable for VJ-ing. See the next FAQ on how to prepare your media.
What video format and codec is the best?
If you want (by far) the best performance on Mac and PC you should use our DXV Codec, it's free and if you installed Resolume Avenue or Arena it's already installed on your computer. Here's a video on how to do it using the free and crossplatform encoding tool MPEG Streamclip
We recommend rendering audio to a seperate .wav file, no compression, 16 Bit 44.100 kHz PCM data.
What is the best laptop for Resolume?
If you can afford them MacBook Pros and they are excellent laptops for Resolume.
Of course a decently specced PC will do a good job as well, be prepared to drop at least a €1000,- to secure yourself a decent machine. Remember that Resolume is a professional application with professional requirements and getting a cheap bottom-end laptop to run it will more likely cause you problems than save you money..
What is the best hard drive for Resolume?
The faster the better, 7200 RPM is the base minimum. If you really want things to fly, use an SSD.
Do not connect an external hard drive via USB2.0, unless you like strobing and stuttering.
What is the best video card (GPU) for Resolume?
All video rendering is done with openGL on the video card in Resolume, so you will want to get a good graphic card. But it is not necessary to break your entire budget on it.
In a laptop you should look for a dedicated GPU that does not share the RAM. It can be problematic to run Resolume on the integrated Intel graphics processors you find in many (cheap) laptops. If you're thinking of going for one of these, be sure to try before you buy.
Please be aware that Matrox graphic cards do not support a recent enough version of OpenGL to work with Resolume. So Resolume will not work with a Matrox graphic card, but it works fine with a TripleHead or DualHead.
How many outputs can I use with Resolume?
Resolume does not actually limit the amount of outputs you can use. As long as your system can recognize the individual outputs, you will be able to access them via Resolume.
Can I get a live camera feed into Resolume?
The most reliable way of getting a live stream into Resolume is to use a capture device. Resolume has native support for BlackMagic capture cards, so these will run with minimal latency (2 or 3 frames), even at high resolutions.
Please note that the BlackMagic H264 Recording Dongle is *not* a capture card, and will not work with Resolume. Also output via BlackMagic devices is not supported at this time. Check this sticky on our forum for more info.