R5.01 freezes on startup

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GuruMeditation
Hasn't felt like this about software in a long time
Posts: 53
Joined: Tue Dec 04, 2007 17:13

R5.01 freezes on startup

Post by GuruMeditation »

Hi there !
Just installed the last Res arena 5.
The problem is that I am not able to use it, as the software interface freezes after launching. I can not click on any button (even the quit button), and I must use the task manager to kill resolume !
Sometimes, I just get a back screen on the whole interface.
No crashes, no BSOD...
My system is clean, fresh install, all other softwares are running smooth and fine without any problem (Mapio, Touch Designer, adobe suite etc...)

What's wrong doc ?

MSI GT60 laptop, i7, nvidia GTX780M, 32 Gb RAM, WIN10
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GuruMeditation
Hasn't felt like this about software in a long time
Posts: 53
Joined: Tue Dec 04, 2007 17:13

Re: R5.01 freezes on startup

Post by GuruMeditation »

oh, and before I did a clean installation of windows, I was testing Res 5.0.0 on my system.
The software was running fine, except that I had a blank screen on my fullscreen output (with fullscreen or advanced output), but not when using windowed output (wich is useless...).
Once again, all other software were running fine on fullscreen output, so I doubt it was a system/drivers/hardware problem (everything was up-to-date).
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Oaktown
Resolume honorary member
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Joined: Tue May 08, 2012 15:19
Location: Oakland, CA

Re: R5.01 freezes on startup

Post by Oaktown »

Have you tried:
Go to the Resolume application folder. Move the config.xml file, move your compositions, disconnect all devices and try to start again. This will force Resolume to start with the default comp and preferences. If you're still having trouble, please send your log file to mail@resolume.com
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Joris
Doesn't Know Jack about VJ'ing or Software Development and Mostly Just Gets Coffee for Everyone
Posts: 5185
Joined: Fri May 22, 2009 11:38

Re: R5.01 freezes on startup

Post by Joris »

That's an MSI laptop, so you have to get rid of Nahimic.

viewtopic.php?f=12&t=12670&p=51895&hilit=Nahimic#p51895
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GuruMeditation
Hasn't felt like this about software in a long time
Posts: 53
Joined: Tue Dec 04, 2007 17:13

Re: R5.01 freezes on startup

Post by GuruMeditation »

Sorry but there is no Nahimic on my laptop.
Anyway Nahimic was not even released when my laptop came out (2013)
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Joris
Doesn't Know Jack about VJ'ing or Software Development and Mostly Just Gets Coffee for Everyone
Posts: 5185
Joined: Fri May 22, 2009 11:38

Re: R5.01 freezes on startup

Post by Joris »

Well, if you're sure about that, we would indeed like to see your log file.
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GuruMeditation
Hasn't felt like this about software in a long time
Posts: 53
Joined: Tue Dec 04, 2007 17:13

Re: R5.01 freezes on startup

Post by GuruMeditation »

Go to the Resolume application folder. Move the config.xml file, move your compositions, disconnect all devices and try to start again. This will force Resolume to start with the default comp and preferences. If you're still having trouble, please send your log file to mail@resolume.com
Yes I tried, without any result.
Please remind me where I can find the log file ?
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GuruMeditation
Hasn't felt like this about software in a long time
Posts: 53
Joined: Tue Dec 04, 2007 17:13

Re: R5.01 freezes on startup

Post by GuruMeditation »

Log file found
Email sent
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