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Ave Beta 6 shutdown Win764bit
Posted: Thu Sep 21, 2017 19:09
by Dirk Diggler
Win7 64 bit, every time I shutdown the program, I get a crash window.
Resolume Avenue has stopped working
A problem caused the program to stop working
correctly. Please close the program.
Re: Ave Beta 6 shutdown Win764bit
Posted: Fri Sep 22, 2017 09:32
by SystemD
Same issue for me with win7 pro.
Re: Ave Beta 6 shutdown Win764bit
Posted: Sun Sep 24, 2017 16:26
by Dirk Diggler
Thanks,
at least it's nice to know I'm not alone.
Dirk
Re: Ave Beta 6 shutdown Win764bit
Posted: Mon Sep 25, 2017 11:06
by Joris
Ravensc, is there a ticket for this issue or are you still gathering info?
Re: Ave Beta 6 shutdown Win764bit
Posted: Mon Sep 25, 2017 11:47
by Zoltán
I haven't made a ticket for this yet.
Dirk, SystemD, could you please upload your Resolume log files? Thanks!
Re: Ave Beta 6 shutdown Win764bit
Posted: Wed Sep 27, 2017 21:30
by francoe
Clean log file, just started and closed arena on win7 (with the described crash).
Re: Ave Beta 6 shutdown Win764bit
Posted: Wed Sep 27, 2017 21:43
by Zoltán
thanks,
this is ticket #9686
Re: Ave Beta 6 shutdown Win764bit
Posted: Thu Sep 28, 2017 00:29
by leadedge
I noticed this problem during testing but have not had time to report it. It is caused by BugSplat64.dll
Unhandled exception at 0x0000000180005A94 (BugSplat64.dll) in Arena.exe: 0xC0000005:
Access violation reading location 0x0000000000000098.
Windows event log:
Faulting application name: Arena.exe, version: 6.0.0.60385, time stamp: 0x59bbf7af
Faulting module name: BugSplat64.dll, version: 3.3.4.0, time stamp: 0x58630967
Exception code: 0xc0000005
Fault offset: 0x0000000000005a94
Faulting process id: 0x50c
Faulting application start time: 0x01d33436fa8ddacf
Faulting application path: C:\Program Files\Resolume Arena 6\Arena.exe
Faulting module path: C:\Program Files\Resolume Arena 6\BugSplat64.dll
Report Id: 3be6e94d-a02a-11e7-b8c8-005056c00008
I hope this helps track it down.
Re: Ave Beta 6 shutdown Win764bit
Posted: Thu Sep 28, 2017 12:44
by SystemD
Seems ok now with beta 2. Well done guys
Re: Ave Beta 6 shutdown Win764bit
Posted: Thu Sep 28, 2017 14:12
by leadedge
Confirmed.
Only, being picky, it installed Apple Bonjour without me wanting it.