Avenue 6 crashes on file dialogs

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knappy
Is taking Resolume on a second date
Posts: 46
Joined: Fri Nov 18, 2011 03:17

Re: Avenue 6 crashes on file dialogs

Post by knappy »

Zoltán wrote:
knappy wrote:Each version I check to see if this is working. I still crash on opening file dialogs. Confirming 6.0.6 has the same fatal flaw for 10.10.5. Anyone else feeling this pain?
Do you have dropbox installed?

I found this https://forums.adobe.com/thread/1611689
The crash log the OP posted there looks similar to what we get reported.

Could you give uninstalling dropbox, updating it to a more recent version a try?
No dropbox installed. I do have adobe cc on there. Latest and greatest. Will try the uninstall path to test and report back.

Sharing some other testing results out of pure frustration....

I wiped my HD and did a clean install of sierra. Ran resolume and see a clear 10-15 fps drop just running resolume with the exact same 5 layers engaged. running anything else dropped it down to 25-29 fps. Decided to upgrade to high sierra. Same results. Will restore back to yosemite and see if i can't figure out the dialog crashing as that seems to be the best performance with resolume.
considering we're talking about a mid 2015 MBP i7 2.8GHz with 16GB RAM and radeon r9 m370x card...i'm becomeing more disappointed with Apple... </ end side rant>

zebbler
Hasn't felt like this about software in a long time
Posts: 81
Joined: Mon Dec 26, 2011 23:40

Re: Avenue 6 crashes on file dialogs

Post by zebbler »

Same exact issue. Really frustrating.
It crashes when I try to open a file through file dialog. AND doesn't do "save as" (pretends like it does but doesn't actually save)

Zoltán
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Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

You could try the drag and drop workaround,
or trying to use a new User account to run Resolume,
Or uninstalling or updating your dropbox client.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
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knappy
Is taking Resolume on a second date
Posts: 46
Joined: Fri Nov 18, 2011 03:17

Re: Avenue 6 crashes on file dialogs

Post by knappy »

OK... I have never heard of the creating a new user.... I tried it, logged out and back in as the new user. Same exact issue.
I don't have Dropbox on this machine at all. My save as DOES work and I can open recent through the menu... just anything that requires a dialog crashes immediately.
Dragging in a composition doesn't work either.

I just keep hoping that the next version fixes the issue... I can't afford the performance hit of sierra or high sierra. :cry:

Zoltán
Team Resolume
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Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

knappy wrote:OK... I have never heard of the creating a new user.... I tried it, logged out and back in as the new user. Same exact issue.
I don't have Dropbox on this machine at all. My save as DOES work and I can open recent through the menu... just anything that requires a dialog crashes immediately.
Dragging in a composition doesn't work either.

I just keep hoping that the next version fixes the issue... I can't afford the performance hit of sierra or high sierra. :cry:
The Console may have some information about the crash.
Also a recent Resolume crash log could help us. You can find the Resolume crash logs in ~/Library/logs/DiagnosticReports/
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

knappy
Is taking Resolume on a second date
Posts: 46
Joined: Fri Nov 18, 2011 03:17

Re: Avenue 6 crashes on file dialogs

Post by knappy »


Zoltán
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Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

knappy wrote:here's one easy to do. :-)
https://knappy.i234.me:5001/sharing/jA6oZHnkU
Thanks,
it crashes in com.apple.pluginkit.framework activating a plugin.

The console logs probably have the plugin name.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

zebbler
Hasn't felt like this about software in a long time
Posts: 81
Joined: Mon Dec 26, 2011 23:40

Re: Avenue 6 crashes on file dialogs

Post by zebbler »

Funny enough .crash files can't be attached :)
Ok trying to compress... Here we go, hopefully these will be helpful in solving this a bit:
crash files.zip
(202.12 KiB) Downloaded 605 times

Zoltán
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Re: Avenue 6 crashes on file dialogs

Post by Zoltán »

Thanks for the files Zebbler,
The Console logs may have some info too when the crash happens, would be useful to find out which finder plugin this is related to.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

knappy
Is taking Resolume on a second date
Posts: 46
Joined: Fri Nov 18, 2011 03:17

Re: Avenue 6 crashes on file dialogs

Post by knappy »

Zoltán wrote:
knappy wrote:here's one easy to do. :-)
https://knappy.i234.me:5001/sharing/jA6oZHnkU
Thanks,
it crashes in com.apple.pluginkit.framework activating a plugin.

The console logs probably have the plugin name.

Just let me know what else to grab....
It's funny it doesn't crash in Sierra or High Sierra.... but performance suffers for me (perhaps plugin related?)

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