Arena 6 wont open

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davidcohenmgmt
Met Resolume in a bar the other day
Posts: 2
Joined: Mon Feb 12, 2018 19:53

Arena 6 wont open

Post by davidcohenmgmt »

Just updated to arena 6.0.5 and now resolume wont open. Tried downgrading to previous versions of 6 but now none of the versions will open? Do I need to downgrade back to 5?

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Oaktown
Resolume honorary member
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Joined: Tue May 08, 2012 15:19
Location: Oakland, CA

Re: Arena 6 wont open

Post by Oaktown »

Have you tried doing a complete uninstall and clean install of 6.0.5?

Meptik
Hasn't felt like this about software in a long time
Posts: 67
Joined: Sun Jul 10, 2016 00:12

Re: Arena 6 wont open

Post by Meptik »

@oaktown We're suddenly seeing this same issue here. We open the app - then it locks up. We are seeing this behavior on 3x separate machines, all with clean installs of both OS and Resolume.

Is there some sort of back log that's causing this? Multiple versions of V6 have the same behavior too. Currently - we can't get past the "Arena 6" welcome screen, that's it.

We had one machine running about a month ago just fine, just booted it up this weekend, and this issue began. Now all of our machines - even with clean OS installs - is doing this.

Thanks -

Meptik
Hasn't felt like this about software in a long time
Posts: 67
Joined: Sun Jul 10, 2016 00:12

Re: Arena 6 wont open

Post by Meptik »

I should also say that this is on Windows.

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Oaktown
Resolume honorary member
Posts: 2837
Joined: Tue May 08, 2012 15:19
Location: Oakland, CA

Re: Arena 6 wont open

Post by Oaktown »

Take a look at this thread as it might point you in the right direction.

Zoltán
Team Resolume
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Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Arena 6 wont open

Post by Zoltán »

@Meptik
Do you have Teamviewer installed on these machines?
Please send us the Resolume log file.
it's in C:\Users\[username]\AppData\Roaming\Resolume Arena

Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
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