Resolume Forum

UPDATE 2:

it still freezes. I've tried on windows 10 and 8.1 as well on res 5 & 6. It must be a magewell thing? why is life so hard

rawdesigns wrote: ↑Wed Aug 08, 2018 05:09 it still freezes. I've tried on windows 10 and 8.1 as well on res 5 & 6. It must be a magewell thing? why is life so hard

Have you tried with 6.0.11?
Does it also freeze in OBS?

Windows 7 4k sdi magewell, no Driver’s,

Not a single droped signal. Hearing arvol’s issue I bet we are running into issues with USB chipsets. For some people with the extra bandwidth for 4k.

Do you have a backup card? I had a magewell that would only stutter when on p. Was a defective unit.

UPDATE 3:

Apparently you have to email Magewell to get the updated drivers. I've uploaded the file to my dropbox to save you guys some time

https://www.dropbox.com/sh/pa8jt7jpbjya ... b88ka?dl=0

You can get version 8351 via the Magewell app. Were you having issues with that version or was it version 1?

Arvol wrote: ↑Fri Aug 10, 2018 00:10 You can get version 8351 via the Magewell app. Were you having issues with that version or was it version 1?

What magewell app?

Capture.

It has a section in it to do firmware upgrades.

I have had some problems with the Usb 3.0 capture 4k plus and res 6. Was working fine for about 12 hours, 1 hour of rehearsal no problem. About 5 minutes before the main act was supposed to start, it kept loosing the signal intermittently . Big "NO SIGNAL" with color bars on my preview. Switched to my black magic card, no problems.

UPDATE 4:

purchased the magewell sdi + and everything works great!