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Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 12:24
by uros.vasiljevic.ps
Hello guys!

First of all - thanks for the awesome software and great community, I have just barely started using it and exploring all the features, and already fell in love :)

Now for the problem that keeps me from exploring it further - I am experiencing Arena instability issues. After a certain amount of time live inputs start behaving strange - they lag, freeze, switch between only two frames, etc. Ultimately Arena stops responding and crashes to desktop.

System Configuration:

Emerson UPS
HP Z8 Workstation
Windows 10 Pro for Workstations, Build 17763.529
NVMe boot drive
Dual Intel Xeon 4110 @ 2.10 GHz
48GB ECC RAM
nVidia Quadro P4000
Dual Bluefish444 Supernova 4K cards set for 8 SDI inputs (on market as Bluefish444 Epoch | 4K Supernova S+ TURBO)
Arena ver 6.1.3 rev63441

According to the Windows Event Viewer, OpenGL driver is the last error before the crash, sometimes it states that Arena requested more memory than is available in the system, sometimes that it can't communicate with the display driver. I tried nVidia driver versions 419.67, 425.31, and currently the version 431.02 is installed. I performed clean driver installs every time.

I also tried OS reinstall, the issue persisted, I will attach logfiles from the last test after the OS reinstall.

The composition that I use for the test is very simple, it contains one .mp4 animation on two layers, and one still image over which two SDI inputs from the cards are overlayed (one from each card). Output is 5760x1080 over three FHD monitors.

Thanks in advance,
Best regards,

Uroš

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 12:36
by Zoltán
If you see the Crash reporter dialog pop up after Resolume crashes, please fill in your email address and send it to us, so we can see what's going wrong in Resolume.
Thanks!

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 12:55
by uros.vasiljevic.ps
No, nothing pops up. I keep Task manager and BlueInfo windows open for resource monitoring, they keep going, Arena just disappears :(

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 13:09
by Zoltán
Could you please send us the Resolume log file via the feedback tab in preferences?
Thanks!

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 13:31
by uros.vasiljevic.ps
Just sent the log file.

Thanks!

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sat Jun 29, 2019 14:55
by Oaktown
Can you try converting your mp4 file to DXV3 to see if that might be part of the issue?

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Sun Jun 30, 2019 00:11
by uros.vasiljevic.ps
I will, and since we're at it - the issue happened with HAP as well on one occasion.

I will report back as soon as i have a result.

Thanks for the suggestion

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Mon Jul 01, 2019 07:12
by drazkers
uros.vasiljevic.ps wrote:
Sun Jun 30, 2019 00:11
I will, and since we're at it - the issue happened with HAP as well on one occasion.

I will report back as soon as i have a result.

Thanks for the suggestion
Does bluefish have a directshow driver now? Also resolume supports HAP but not HAPQ for GPU playback, just a heads up.

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Mon Jul 01, 2019 08:50
by uros.vasiljevic.ps
Oaktown wrote:
Sat Jun 29, 2019 14:55
Can you try converting your mp4 file to DXV3 to see if that might be part of the issue?
The same happened with DXV3 yesterday, NVIDIA OpenGL error stating that Arena requested more GPU memory than is available in the system.
drazkers wrote:
Mon Jul 01, 2019 07:12
uros.vasiljevic.ps wrote:
Sun Jun 30, 2019 00:11
I will, and since we're at it - the issue happened with HAP as well on one occasion.

I will report back as soon as i have a result.

Thanks for the suggestion
Does bluefish have a directshow driver now? Also resolume supports HAP but not HAPQ for GPU playback, just a heads up.
Thanks for the heads up, and yes, they do support DirectShow. BlueNitro Filter is installed by default, but you can register DirectShow Filter afterwards. That is what you would have to do to be able to use external output from vMix, for example

Re: Arena, Quadro P4000 and Bluefish444 Supernova 4K

Posted: Mon Jul 01, 2019 11:53
by Zoltán
Thanks for the log, unfortunately it doesn't show related information.

Do you see crashes in other programs, like OBS too?