Png and Jpgs not loading Arena 7

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Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Png and Jpgs not loading Arena 7

Post by Grains »

I've recently installed Arena trial with the hope of buying when I get my project further developed, but I'm having an issue. PNG and JPG files won't load. I sent to a mate who has Arena version 5 and the files play perfectly for him.
So there's an issue with this v7.1.2 rev69101 it seems.

other than this particular issue, it's working 100%

Please advise!

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He2neg
Wants to marry Resolume, and Resolume said "yes!"
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Re: Png and Jpgs not loading Arena 7

Post by He2neg »

i advice you (if time let it happen) dont use png or jpgs at all ;)

convert them to dxv one frames is the solid way.
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Zoltán
Team Resolume
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Re: Png and Jpgs not loading Arena 7

Post by Zoltán »

Grains wrote:
Fri May 01, 2020 17:37
I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
Theatre sound engineer, photographer, programmer, aka ravensc.
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Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

He2neg wrote:
Sun May 03, 2020 20:51
i advice you (if time let it happen) dont use png or jpgs at all ;)

convert them to dxv one frames is the solid way.
Yeah I tried. Forgot to mention - Alley won't load my files either. Alley 2.1.8, the one that came with the Arena install. I think that's the only software that will convert them to DXV, yes?

The same files work fine on Arena 5

Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

Zoltán wrote:
Mon May 04, 2020 09:25
Grains wrote:
Fri May 01, 2020 17:37
I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
Macbook Pro 2015. 16Gb RAM.
1920 x 1080

I've used these files with Arena 5 extensively. No issues at all.
Weird.

Zoltán
Team Resolume
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Joined: Thu Jan 09, 2014 13:08
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Re: Png and Jpgs not loading Arena 7

Post by Zoltán »

Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.

Could you send us some of the images you have issues with to mail@resolume.com?

Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

Zoltán wrote:
Wed May 06, 2020 08:04
Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.

Could you send us some of the images you have issues with to mail@resolume.com?

Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
will do. Thanks!

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