Good afternoon colleagues! Sorry in advance for the machine translation.
I don't work with Resolume Arena 7 for a long time, I don't have much experience. Periodically, there is a problem with audio playback. The video turns on clearly, without delays, and the sound is sometimes two to three seconds late, i.e. synchronization with the video is not broken, but 2-3 seconds. you can't hear the beginning of the audio track. The files are all encoded via Alley 1024x768 60 frames. Sound, tried different options. Encoded together with the video in Allley, now separately via media encoder. different files, audio and video. Everything is in one folder. We use one output of the video card to the projector, the second to the monitor, i.e. the configuration is simple, and should not load the system. Everything is licensed. On another computer, there is a trial version, and the same periodic sound loss. I ask more experienced colleagues to help me solve the problem.
Configuration of the primary computer
Processor CPU AMD Ryzen 7 2700 (YD2700B) 3.2 GHz/8core/4+16Mb/65W Socket AM4
Motherboard GIGABYTE B450 AORUS M (RTL) AM4 <B450> 2xPCI-E DVI+HDMI GbLAN SATA RAID microATX 4DDR4
Kingston HyperX Fury DIMM 16GB PC4-25600 Memory Module 1 pc (HX432C16FB3A / 16)
Graphics Card 8Gb < PCI-E> GDDR6 GIGABYTE GV-N2070AORUS X-8GC (RTL) 3xHDMI+3xDP+USB-C <GeForce RTX2070>
The SSD 1 Tb M. 2 2280 M Samsung 970 EVO Plus <MZ-V7S1T0BW> (RTL) V-NAND 3bit-MLC
Hard disk drive HDD 2 Tb SATA 6Gb/s Seagate Barracuda <ST2000DM008> 3.5" 7200rpm 256Mb
Microsoft Windows 10 Professional 64-bit OEM Operating System
Microsoft Office 2013 SOFTWARE
Kaspersky Internet Security Antivirus