RGB Output issue from Software to DMX output. RA6

[Technimatik]

Dear Users,

For an issue at work, I am looking for someone that might be able to explain to me what is going on here.

We are using Resolume Arena 6 on an Windows 10 desktop with a GTX 1050.
The software seems to be working fine, however the output is distorted from what the software preview is actually showing. In the following images you will see the problem.






https://imguploader.net/images/uli0QuaMCIee
https://imguploader.net/images/ZHBL2MqN65bk
https://imguploader.net/images/RfRcEdZRYDEI

The issue is that currently, the colours on the layers are full white. And the output colour always changes based on the coulour we use for the input and never matches the input colour. It is always distorted over all the strips. We have already checked the RGBW and RGB settings. Without the RGBW setting, everything becomes white and stays white, so RGBW seems to be the only option.

Next up, These strips are all Built with LED strips as far as I know, these are not Octo-strips, keep in mind that my technical knowledge on this is limited. Software and drivers have been checked and are all up-to-date.

I am hoping someone can explain to me what is going on and how to fix this.

With kind regards,

M.

[Arvol]

Sounds like your fixtures are not in the same mode as the profile you are using, so you are sending rgb values to other channels than the specified rgb channels for that fixture. Can you double check your fixtures profile mode and address and make sure arena is setup to match that?

[Technimatik]

Dear Arvol,

Could you give me a quick head-up on what an fixture is? I am assuming this is the part in Resolume that shows a list of the Led strips that are connected via DMX? They are all set to RGBW as far as i know.

Thanks for the Reply by the way.

M.

[Arvol]

That's info only you can provide. I don't know what fixtures you are using and what channel mode they are in, and if you have even set those up correctly. Just giving you a place to start troubleshooting at

[Technimatik]

That's info only you can provide. I don't know what fixtures you are using and what channel mode they are in, and if you have even set those up correctly. Just giving you a place to start troubleshooting at

Would it help if I made screenshots of the parts in Resolume that I think are the fixtures? I am currently pretty sure this is the part that shows the amount of LED lamps per strip on an 2D preview. I will try to come back to this asap.

M.

[Arvol]

Not really, it's more of a "what hardware are you using, and does the software lineup 1:1 to match what the hardware is looking for" type of scenario. Is there a local production company that might be able to offer hardware tech support?

[Technimatik]

Not really, it's more of a "what hardware are you using, and does the software lineup 1:1 to match what the hardware is looking for" type of scenario. Is there a local production company that might be able to offer hardware tech support?

As of currently, No. The installation was done by our old technician and an artist. they are currently not working anymore and our current technician only handles the lightshows @ night. All I can tell you is this based on the hardware:

Desktop = Windows 10 with a GTX 1015 GPU.
LED Strips =
2 x LED 120RGBW - 2M
1 x LED 109RGBW 3,9M
1 x LED 128RGBW - 3,2M
1 x LED 128RGBW - 3,9M
1 x LED 59RGBW - 1M
1 x LED 63RGBW - 3,2M

https://ibb.co/r74Rvgw
https://ibb.co/jDPnw2y
https://ibb.co/nnnNVW1
https://ibb.co/TRpdBFW
https://ibb.co/T4RHH1j
https://ibb.co/MPyNY2j
https://ibb.co/2Kh91S6



I know all the LED strips are somewhat like RGBCCT water resistant strips, at least that is what they look like when they are not in the cases that was meant to hold the LED strips to the ceiling.

DMX outputs = There are about 5 - 6 DMX cases that look like Switchpacks, but the connectors are internally built in with some kind of RGB block that constantly gives off some colouring. This is persistent in every box that is lined over the whole of the cabling.

However, from your assessment, this seems to be more like an hardware issue than the software, meaning I would preferably need to get some sort of technician to check it out. I added some of the screens just to bet sure.

M.

[Arvol]

Make sure your gamma is set to 2.5 in the fixture editor.

Is there a DMX fixture mode for those led strips? that will determine how many channels of RGBW you will need to send out. You will need to know what model of light fixture that is and what DMX mode it is set to, and if Resolume is setup to match that info 1:1