6.0.2 update doesn't start

theLABVisuals · Post by **theLABVisuals** » Tue Dec 12, 2017 12:15

Just installed update via auto-updater and unable to open Resolume Arena 6.0.2.
Bombs out each time attempted.
Have rebooted.
Still bombs.
#sadface

: Screenshot 2017-12-12 11.15.19.png (54.93 KiB) Viewed 13127 times

Post by **Zoltán** » Tue Dec 12, 2017 12:58

theLABVisuals wrote:Just installed update via auto-updater and unable to open Resolume Arena 6.0.2.
Bombs out each time attempted.
Have rebooted.
Still bombs.
#sadface

That sucks!
Please zip the Documents/Resolume Arena 6/preferences folder, then rename it, so Resolume starts with the default settings, that should get you going.
Please send us the zip file to mail@resolume.com so we can take a look what might go wrong.
Also please also send the Bugsplat error report when Resolume starts up the next time.
Thank you!

theLABVisuals · Post by **theLABVisuals** » Tue Dec 12, 2017 13:48

https://www.dropbox.com/s/yj8foxslumz1y ... d.mp4?dl=0

Deleted old version // Rebooted // Recorded.

theLABVisuals · Post by **theLABVisuals** » Tue Dec 12, 2017 13:55

Avenue 6.0.2 works as expected by the way.

Ta

Post by **Zoltán** » Tue Dec 12, 2017 13:57

theLABVisuals wrote:https://www.dropbox.com/s/yj8foxslumz1y ... d.mp4?dl=0

Deleted old version // Rebooted // Recorded.

You opened the Report details once for a second.
There was something about flanger...
Please copy paste the report text to a txt file and upload it zipped.

theLABVisuals · Post by **theLABVisuals** » Tue Dec 12, 2017 13:58

Emailed.

Post by **Zoltán** » Tue Dec 12, 2017 14:23

theLABVisuals wrote:Emailed.

Thanks, so the quick solution I can give you and works on my machine is to
remove the Arena.app from your apps folder first,
install 6.0.1 no footage installer,
then install the 6.0.2 no footage installer, without removing the Arena.app.
Let me know if this works for you!

Post by **bart** » Tue Dec 12, 2017 18:26

This issue is now fixed, new installers for 6.0.2 for mac are uploaded. If you ran into this issue please download again.

Grimm90 · Post by **Grimm90** » Tue Dec 12, 2017 20:44

Auto update works for me , but makes a weird "mistake" on win10 x64

1) Open resolume 6
2) ¨¨Auto update box¨¨
3) Start updating = Can't update , close appps first
4) Resolume is already open but asks the 'quit confirmation' , you don't see it it's minimized.
5) try to install anyway = cant copy certain files = errors
6) quit resolume running in background , updater stays .
7) update succesful

Post by **Zoltán** » Wed Dec 13, 2017 11:06

Grimm90 wrote:Auto update works for me , but makes a weird "mistake" on win10 x64

You should have a better experience when updating 6.0.2 to the next version.

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