Emergency help,about Artnet wiz Arena 7.0.2 in window 10 professional version

[flux-akira]

Emergency help, I just changed the computer, the work needs to install the window 10 professional version, but in Arena 6 and Arena 7 both show - "sorry, we need Windows 8.1 or higher to use art-net"; I have to use this week to play Artnet, so ask for help

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[Zoltán]

Strange, I have the same exact windows build and don't see this message.

Could click on the search, enter winver and push Enter, then send us a screenshot of the output?
Could you please send us the Resolume log file via the feedback tab in preferences?
Thanks!

Can you double check that you don't have Compatibility modes enabled for Arena?
You can check this right clicking on the Arena icon, selecting Preferences, goto Compatibility tab, and make sure Compatibility mode is disabled for all users.

[flux-akira]

Gooday

Thx ur replay

its my screenshot

Annotation 2019-09-18 214724.png (27.48 KiB) Viewed 11265 times

Annotation 2019-09-18 214510.png (23.21 KiB) Viewed 11265 times

[Zoltán]

Weird.
Have you tried to select the loopback adapter?

Could you please send us the Resolume log file via the feedback tab in preferences?
Thanks!

[flux-akira]

Gooday

its feedback tab in preferences flie

https://we.tl/t-NJXfel7q3a

THX Ur HELP

[Zoltán]

Thanks, looks like the log says it's windows 10. Strange that you'd still get this message.
Could you try 7.0.3 from our download page

Does artnet work if you select the Wired adapter?

Do you have the latest windows 10 drivers for your network adapters?

[flux-akira]

Gooday

Same。。。。not fix that

[Zoltán]

So, what have you tried?

[flux-akira]

uninstallation 7.0.2....and installation 7.0.3...but same problem

[Zoltán]

Does artnet work if you select the Wired adapter?