Png and Jpgs not loading Arena 7

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Grains
Met Resolume in a bar the other day
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Joined: Fri May 01, 2020 17:29

Png and Jpgs not loading Arena 7

Post by Grains »

I've recently installed Arena trial with the hope of buying when I get my project further developed, but I'm having an issue. PNG and JPG files won't load. I sent to a mate who has Arena version 5 and the files play perfectly for him.
So there's an issue with this v7.1.2 rev69101 it seems.

other than this particular issue, it's working 100%

Please advise!

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He2neg
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Re: Png and Jpgs not loading Arena 7

Post by He2neg »

i advice you (if time let it happen) dont use png or jpgs at all ;)

convert them to dxv one frames is the solid way.
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Zoltán
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Re: Png and Jpgs not loading Arena 7

Post by Zoltán »

Grains wrote: Fri May 01, 2020 17:37 I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
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Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

He2neg wrote: Sun May 03, 2020 20:51 i advice you (if time let it happen) dont use png or jpgs at all ;)

convert them to dxv one frames is the solid way.
Yeah I tried. Forgot to mention - Alley won't load my files either. Alley 2.1.8, the one that came with the Arena install. I think that's the only software that will convert them to DXV, yes?

The same files work fine on Arena 5

Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

Zoltán wrote: Mon May 04, 2020 09:25
Grains wrote: Fri May 01, 2020 17:37 I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
Macbook Pro 2015. 16Gb RAM.
1920 x 1080

I've used these files with Arena 5 extensively. No issues at all.
Weird.

Zoltán
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Re: Png and Jpgs not loading Arena 7

Post by Zoltán »

Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.

Could you send us some of the images you have issues with to mail@resolume.com?

Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

Grains
Met Resolume in a bar the other day
Posts: 4
Joined: Fri May 01, 2020 17:29

Re: Png and Jpgs not loading Arena 7

Post by Grains »

Zoltán wrote: Wed May 06, 2020 08:04 Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.

Could you send us some of the images you have issues with to mail@resolume.com?

Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
will do. Thanks!

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