Resolume Arena freezes then goes to black screen

[ramapranawa]

Hello guys ! i am having a problem lately, my resolume suddenly freezes and then goes to black screen. Here are the specs of my laptop :

Lenovo Legion 5 16IRX9
Intel Core i7-14650HX
RTX 4060 8GB
16GB RAM

The composition is 3072x1280. i used a Type C cable for the display output.

This happened in the middle of a show, My laptop and the display output freezes when i started playing a video (ive played several videos before the freeze happened and it went fine.). When the freeze happened, i tried clicking on my laptop and there is no response, and the screen suddenly goes black. I could not do anything except restarting my laptop. After i restarted my laptop, windows started configuring updates and it is some of the longest few minutes of my life, as the show still keeps on going with a black LED background. After that, i opened resolume again, and thankfully the show went fine until the end. This problem have happened before and i cant quiet find the solution yet. I have tried solutions like updating my drivers, converting all videos to DXV (which i still do until now), tried dGPU mode, and it still happened. I hope i can find answers to this problem so it doesnt happen again in the future. Thank you !

Heres the link for the logs if it could do some help to review the problem. Thank you.
https://drive.google.com/file/d/1ZbOAhG ... sp=sharing

[Christoph]

One good idea is always to pause Windows updates (and other updates) while running a show, so there is no update download and installation running in the background which might destabilize your system.

[ramapranawa]

Thank you, i will try doing that. By the way, do windows also run their updates offline ? because i was offline during that show.

[Zoltán]

Could be failing hardware too. SSD-s dying can produce similar weirdness.

Do do see high RAM and VRAM usage when you see slowdowns?

[ramapranawa]

Could be failing hardware too. SSD-s dying can produce similar weirdness.

Do do see high RAM and VRAM usage when you see slowdowns?

Hello Zoltan, i havent tried seeing them. Maybe i should have someone from a service center to check out if there are any hardware issues. If thats really the case its very unfortunate because i just bought this laptop a few months ago. Thank you

[Zoltán]

There are easy to use utilites to check disks for reading,
https://www.hdtune.com is one I like, try a benchmark, and then do a read only error scan with it.

[Menno]

Thank you, i will try doing that. By the way, do windows also run their updates offline ? because i was offline during that show.

Windows downloads updates in the background and applies them next shutdown/startup. You probably had some updates downloaded already but did not restart the machine. Remember that closing the lid of a laptop generally only puts it to sleep, it does not actually shut it down.