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Re: Can't open my recent purchase of Resolume Arena 6
Posted: Mon Nov 20, 2017 19:38
by Zoltán
Anyone who's affected by this please send us the file that's created on your desktop when you run with this command in a Terminal window.
sudo ps -A >> ~/Desktop/processlist.txt
Thank you!
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Fri Nov 24, 2017 19:19
by kim199077
Today just bought a new version
i can't open my recent purchase of Resolume Arena 6
Please help identify the cause and solution
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Fri Nov 24, 2017 19:45
by Zoltán
kim199077 wrote:Today just bought a new version
i can't open my recent purchase of Resolume Arena 6
Please help identify the cause and solution
We are still working on this issue.
Try logging in with another user, to see if you can start Resolume.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Fri Nov 24, 2017 19:51
by kim199077
Zoltán wrote:kim199077 wrote:Today just bought a new version
i can't open my recent purchase of Resolume Arena 6
Please help identify the cause and solution
We are still working on this issue.
Try logging in with another user, to see if you can start Resolume.
Login another user can be opened, but replaced by the main users, there will be an error
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Fri Nov 24, 2017 20:32
by Zoltán
kim199077 wrote:Zoltán wrote:kim199077 wrote:Today just bought a new version
i can't open my recent purchase of Resolume Arena 6
Please help identify the cause and solution
We are still working on this issue.
Try logging in with another user, to see if you can start Resolume.
Login another user can be opened, but replaced by the main users, there will be an error
Ok, until we can get this sorted out, please use a different user for running Resolume.
Thank you!.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Sat Nov 25, 2017 02:59
by KelSweeney
Hi,
I'm having the same problem with Resolume 6
It was running fine in demo mode then once I entered the registration licence it constantly crashes on launch.
I've attached a crash log and the terminal file log. Hope that helps.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Sat Nov 25, 2017 04:24
by Igor_Cardoso
Irmãos estou com o mesmo problema, não consigo abrir o Resolume 6 por nada!!!
Brothers, I have the same problem, I can not open Resolume 6 for nothing !!!
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Fri Dec 01, 2017 18:13
by Zoltán
KelSweeney wrote:Hi,
I'm having the same problem with Resolume 6
It was running fine in demo mode then once I entered the registration licence it constantly crashes on launch.
I've attached a crash log and the terminal file log. Hope that helps.
Your issue appears in 6.0.1, you should be able to use 6.0.0. fine.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Sat Dec 02, 2017 14:42
by GoddynT
Hi! I'm having the same problem. When downgrading to 6.0.0 the problem persists. This seems weird, because before upgrading to 6.0.1, that install worked fine...
My last version of Arena 5 still works.
Re: Can't open my recent purchase of Resolume Arena 6
Posted: Mon Dec 04, 2017 23:16
by KelSweeney
Zoltán wrote:KelSweeney wrote:Hi,
I'm having the same problem with Resolume 6
It was running fine in demo mode then once I entered the registration licence it constantly crashes on launch.
I've attached a crash log and the terminal file log. Hope that helps.
Your issue appears in 6.0.1, you should be able to use 6.0.0. fine.
Thanks, yep, that seems to be working now.