Blackmagic Ultrastudio Mini Recorder crashes Resolume

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djaureal
Met Resolume in a bar the other day
Posts: 1
Joined: Tue Apr 16, 2019 04:06

Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by djaureal » Tue Apr 16, 2019 04:23

Hi,

My Resolume Arena crashes every time I try to load the Blackmagic source video.
Trying an empty project to avoid any additional processes but no luck.
Thanks

Macbook Pro 2018/I9
32GB RAM
eGPU Radeon Vega Frontier Edition 16 GB
Intel UHD Graphics 630 1536 MB
Resolume Arena 6.1.3
Blackmagic Ultrastudio Mini Recorder Software version 11.1
Apple Thunderbolt cable and adaptor

Zoltán
Team Resolume
Posts: 3457
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by Zoltán » Tue Apr 16, 2019 11:04

Try downgrading the Desktop video drivers to 10.11.4
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

kobiwan
Met Resolume in a bar the other day
Posts: 2
Joined: Tue Jun 04, 2019 23:17

Re: Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by kobiwan » Tue Jun 04, 2019 23:40

Hi Guys,

I am having similar problems with 6.1.3. Wanting to connect 3 BMD ultra studio mini recorders before (1280x720 at 60/50fps) to a MacPro (2013). When I connect the thunderbolt cable one of the following things unpredictably happens:

a) Resolme crashes
b) Resolume recognises the device, but it crashes when I switch sdi to hdmi input or vice versa.
c) It seems fine till I connect a second BMD ultra studio mini recorder, then it crashes
d) sometimes I manage to connect 2 devices and the above only happens when I connect a third device

After resolume has crashed I can not restart it and have to reboot and restart and hope/pray...

I have tried Zoltan's suggestion, but it has not improved the situation. If I am lucky and I get all 3 devices connected I can only use 2 sdi inputs and one hdmi input. Bus configuration (what gets plugged where) seems to make no difference here.

On top of this it seems that if I get lucky and get everything to work after numerous restarts resolume will recognise the BMD Studio recorders in a seemingly random order (not the order they were plugged in)

I have a show looming closer and closer and no reliable setup. I have convinced several opera theatres in Germany to run shows on Resolume with live chromakeying stage setups in the past with Resolume 5 and this exact 3xBMD Ultrastudio setup, but now I am loosing confidence in the system...

Any suggestions would be appreciated!

Zoltán
Team Resolume
Posts: 3457
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by Zoltán » Wed Jun 05, 2019 06:23

Were you able to send the crash reports with the dialog that pops up after the crash on 6.1.3?
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

kobiwan
Met Resolume in a bar the other day
Posts: 2
Joined: Tue Jun 04, 2019 23:17

Re: Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by kobiwan » Wed Jun 05, 2019 14:20

thanks f the reply... no I was not able to do so...
my current workaround is to launch an old istallation of resolume 5 in demo mode ... thereafter I can restart 6.1.3...

Problem still not solved though.

I also have similar problems on my 2018 Macbookpro

Zoltán
Team Resolume
Posts: 3457
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Blackmagic Ultrastudio Mini Recorder crashes Resolume

Post by Zoltán » Wed Jun 05, 2019 14:47

Do you see the crash reporter pop up with 6.1.3?

Could you please send us the Resolume 6 log file via the feedback tab in preferences?
Thanks!
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

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