Page 1 of 1
Png and Jpgs not loading Arena 7
Posted: Fri May 01, 2020 17:37
by Grains
I've recently installed Arena trial with the hope of buying when I get my project further developed, but I'm having an issue. PNG and JPG files won't load. I sent to a mate who has Arena version 5 and the files play perfectly for him.
So there's an issue with this v7.1.2 rev69101 it seems.
other than this particular issue, it's working 100%
Please advise!
Re: Png and Jpgs not loading Arena 7
Posted: Sun May 03, 2020 20:51
by He2neg
i advice you (if time let it happen) dont use png or jpgs at all
convert them to dxv one frames is the solid way.
Re: Png and Jpgs not loading Arena 7
Posted: Mon May 04, 2020 09:25
by Zoltán
Grains wrote: Fri May 01, 2020 17:37
I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
Re: Png and Jpgs not loading Arena 7
Posted: Tue May 05, 2020 18:34
by Grains
He2neg wrote: Sun May 03, 2020 20:51
i advice you (if time let it happen) dont use png or jpgs at all
convert them to dxv one frames is the solid way.
Yeah I tried. Forgot to mention - Alley won't load my files either. Alley 2.1.8, the one that came with the Arena install. I think that's the only software that will convert them to DXV, yes?
The same files work fine on Arena 5
Re: Png and Jpgs not loading Arena 7
Posted: Tue May 05, 2020 18:37
by Grains
Zoltán wrote: Mon May 04, 2020 09:25
Grains wrote: Fri May 01, 2020 17:37
I'm having an issue. PNG and JPG files won't load
What kind of machine are you using?
What's the image resolution you try to load?
Macbook Pro 2015. 16Gb RAM.
1920 x 1080
I've used these files with Arena 5 extensively. No issues at all.
Weird.
Re: Png and Jpgs not loading Arena 7
Posted: Wed May 06, 2020 08:04
by Zoltán
Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.
Could you send us some of the images you have issues with to
mail@resolume.com?
Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
Re: Png and Jpgs not loading Arena 7
Posted: Thu May 07, 2020 15:40
by Grains
Zoltán wrote: Wed May 06, 2020 08:04
Jpeg2000 is not supported currently, so if you're trying to load such a file that could be the reason.
I haven't seen png format that was not supported though.
Could you send us some of the images you have issues with to
mail@resolume.com?
Could you please also send us the Resolume log file via the feedback tab in preferences?
Thanks!
will do. Thanks!