Resolume crashes on MSI laptop

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JTvlaskamp
Met Resolume in a bar the other day
Posts: 2
Joined: Sun Nov 29, 2015 14:13

Resolume crashes on MSI laptop

Post by JTvlaskamp » Sun Nov 29, 2015 14:44

Hello,

I have a problem with my Resolume Arena installation. It crashes everytime I want to go full screen (or advanced) in Display 2, on a LED-screen, but also on a normal television.

I work in a club in Holland with resolume on a desktop PC, but the club wants me to work on a notebook. So I recently bought a notebook to run resolume on. The club will provide me the paid licence of the program, but I wanted to try resolume 5.0.1 demo on my laptop already.

My Laptop specs:
MSI GE62 6QD Apache pro.
Intel Core i7 6700HQ
GeForce GTX 960M 2GB GDDR5
16GB RAM DDR4
128 SSD
1 TB HDD
Windows 10

The program starts normally, I can make Decks with my visuals and everything seems to work good. The second screen, connected with a HDMI cable, is also working fine. I can see my windows 10 background on the screen and mouse my pointer also. But the problem starts when I want to go fullscreen (or windowed) on Display 2. When I click the second display, whole resolume crashes. I need to kill resolume with task manager in order to go on.
When I go windowed mode on display 1, and drag it to the second display, I can see my visuals. But this is not the good solution.

I've updated all of my drivers (Chipset and Graphic card) to the latest version. I'm am using arena 5.1, but I also tried arena 4.2.2 and the probleem is the same. I shut down my anti-virus, firewall etc, but still crashes. The desktop scaling is on 100% on both screens.

I've searched the forum for solutions for this problem, but couldn't find any. Please help me, I hope it's an easy fix. I need to work with my notebook on resolume very soon.

Kind regards

Joris
Doesn't Know Jack about VJ'ing or Software Development and Mostly Just Gets Coffee for Everyone
Posts: 5182
Joined: Fri May 22, 2009 11:38

Re: Resolume crashes on Fullscreen Display 2

Post by Joris » Thu Dec 03, 2015 14:09

We found the reason for the issues with MSI laptops.

It turns out Resolume was hanging on a little sound effect utility called 'Nahimic' that MSI adds to their laptops. This utility is meant 'to enhance the sound experience'.

Apparently, it's also causing problems with running Unity on MSI laptops: https://forum-en.msi.com/index.php?topic=258601.0

It's their own utility and doesn't do anything to enhance the sound when using Resolume, so we recommend to just uninstall it.

You could of course also write to MSI to ask them to update this utility.

Either way, disable it and Resolume will be flying on your MSI laptop!

hive8
Is seriously in love with Resolume. Met the parents and everything
Posts: 321
Joined: Sat Jan 22, 2011 22:42
Location: Los Angeles

Re: Resolume crashes on Fullscreen Display 2

Post by hive8 » Fri Mar 04, 2016 11:15

Awesome, thanks for the quick response, uninstalled and I works like a charm now :)

Thank you again :) very happy now.
HIVE 8 | Quantum Laser | http://www.hive8.com

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juLiE
Hasn't felt like this about software in a long time
Posts: 121
Joined: Sat Apr 30, 2005 17:30
Location: Lyon/Detroit

Re: Resolume crashes on MSI laptop

Post by juLiE » Tue Apr 26, 2016 23:51

Not necessary to uninstall : disable it in the start up task menu, restart, run Resolume.
2013 - Present: Dell Inspiron 7720 laptop, Win 7 sp1, Nividia GeForce GT 650M
2008 - 2012: Dell Vostro 1700 laptop, Win XP sp3, Nividia GeForce 8600M GT
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Official Website: http://www.juliemeitz.com

Pulsedetected
Met Resolume in a bar the other day
Posts: 2
Joined: Wed Jun 28, 2017 19:31

Re: Resolume crashes on Asus laptop

Post by Pulsedetected » Wed Jun 28, 2017 19:41

Hello, I have the same problem on Asus laptop and I don't know how to solve it.
Windows 10
Core i7 6700 2.60 ghz
16 gb
Ge force gti 1060

Joris
Doesn't Know Jack about VJ'ing or Software Development and Mostly Just Gets Coffee for Everyone
Posts: 5182
Joined: Fri May 22, 2009 11:38

Re: Resolume crashes on MSI laptop

Post by Joris » Thu Jun 29, 2017 09:38

On Asus laptops, you'll want to remove Sonic Suite.

Pulsedetected
Met Resolume in a bar the other day
Posts: 2
Joined: Wed Jun 28, 2017 19:31

Re: Resolume crashes on MSI laptop

Post by Pulsedetected » Thu Jun 29, 2017 12:31

Joris wrote:On Asus laptops, you'll want to remove Sonic Suite.
Thank you very much!!!!!!

rishabh
Met Resolume in a bar the other day
Posts: 2
Joined: Mon Jul 03, 2017 15:44

Re: Resolume crashes on MSI laptop

Post by rishabh » Mon Jul 03, 2017 15:53

i m having same problem like this
resolume goes to full screen but dont show any output
when i disable intel gd graphics then it shows output
i m using msi ge62 6rf
i7
16 gb ram
1 tb hardisk
geforce gtx 1060 16 gb

Joris
Doesn't Know Jack about VJ'ing or Software Development and Mostly Just Gets Coffee for Everyone
Posts: 5182
Joined: Fri May 22, 2009 11:38

Re: Resolume crashes on MSI laptop

Post by Joris » Mon Jul 03, 2017 16:08

That's actually a different problem. Notice that all these people in this thread have crashes. You don't have a crash, you just have a black screen.

You need to install the Windows 10 Creator's Update. This will fix the problem that you have.

rishabh
Met Resolume in a bar the other day
Posts: 2
Joined: Mon Jul 03, 2017 15:44

Re: Resolume crashes on MSI laptop

Post by rishabh » Sun Jul 16, 2017 08:38

my window is up to date
havin same problem

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