BlackMagic - DeckLink Quad HDMI Recorder

Bro, does your rig even lift?
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marvinbr
Met Resolume in a bar the other day
Posts: 5
Joined: Mon Sep 21, 2020 21:00

BlackMagic - DeckLink Quad HDMI Recorder

Post by marvinbr »

Good morning,

I have a computer with the following configuration:

AMD Rayzen 5 3400g 4.10Ghz
32gb ram
256gb SSD
GTX 1660s
Black magic -DeckLink Quad HDMI Recorder

To push a Led panel with the following resolution: 7296x768

The problem is as follows:

When I start the Resolve and I'm using the capture cards to play inside the Resolve it works.

After a while of using or exchanging the computer that will be sending the content into the resolution, it simply remains with the black screen.

The test I did was: Close the resolution and open the capture software to see if I am receiving the content.

The content is showing.

I close the capture software and open it again and then the image goes back into the resolution.

As it is an event computer, I cannot have this problem.

Resolume Version: 7.2.1 - rev70674 - 21 july 2020
Decklink driver: 11.5.1

Zoltán
Team Resolume
Posts: 4624
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: BlackMagic - DeckLink Quad HDMI Recorder

Post by Zoltán »

Sounds like this might be a driver issue.
Can you try the latest 11.6 BMD driver, or if that doesn't work the 10.11.4 version?
marvinbr wrote:
Thu Oct 15, 2020 14:24
After a while of using or exchanging the computer that will be sending the content into the resolution, it simply remains with the black screen.
What do you mean exactly with Exchanging the computer?
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

marvinbr
Met Resolume in a bar the other day
Posts: 5
Joined: Mon Sep 21, 2020 21:00

Re: BlackMagic - DeckLink Quad HDMI Recorder

Post by marvinbr »

Good afternoon.

Version 11.6 does not upload the image at all within the resolution. It was just tested.

By the black magic software I receive, but not within the resolution.
Zoltán wrote:
Thu Oct 15, 2020 17:33
Sounds like this might be a driver issue.
Can you try the latest 11.6 BMD driver, or if that doesn't work the 10.11.4 version?
marvinbr wrote:
Thu Oct 15, 2020 14:24
After a while of using or exchanging the computer that will be sending the content into the resolution, it simply remains with the black screen.
What do you mean exactly with Exchanging the computer?
Because it is an event area, people will change computers.

Example. I am using my notebook so I leave the place and you will use yours.

Zoltán
Team Resolume
Posts: 4624
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: BlackMagic - DeckLink Quad HDMI Recorder

Post by Zoltán »

ok, how about the 10.11.4 drivers?
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

marvinbr
Met Resolume in a bar the other day
Posts: 5
Joined: Mon Sep 21, 2020 21:00

Re: BlackMagic - DeckLink Quad HDMI Recorder

Post by marvinbr »

Zoltán wrote:
Thu Oct 15, 2020 19:43
ok, how about the 10.11.4 drivers?
Hi Zoltán,

I was yesterday testing version 10.11.4 it installs on the computer, but does not recognize the capture card.

It didn't go up at all.
I was forced to go back to version 10.5.1 to start testing with the customer.

Zoltán
Team Resolume
Posts: 4624
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: BlackMagic - DeckLink Quad HDMI Recorder

Post by Zoltán »

Ok, we haven't heard of such issues with the 11.5 divers yet, I think.
Are you sure the machines are sending the resolution and frame rate the decklink supports?

If this happens again, can you try setting the resolution in the BMD cliip to something different, and see if the auto format detection gets you back to the image?
Theatre sound engineer, photographer, programmer, aka ravensc.
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu
VJ footage: https://goo.gl/58oHy7

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