Help - Resolume 3 crashing on startup - gig tonight

[tigeen]

Hello,

Resolume 3 won't start up - error message "Avenue.exe has stopped working". It was working last night while I was practicing, now I can't get it going. I rebooted, uninstalled and reinstalled, and rebooted again - no luck. Any advice? I'm working with windows vista 32-bit.

Thanks

[bart]

Please send us (support@resolume.com) the log file that Avenue creates on your computer:
PC: C:/Documents and Settings/[username]/Application Data/Resolume/Resolume Avenue 3 log.txt

Hopefully that will show us what is going wrong.

[tigeen]

Hi again. When I posted this help message last time, I got it to work shortly before the gig. I have another gig tonight and I'm having the same loading error. Here is my RA3 text log (email sent to 'support' as well):

**********************************************************
Resolume Avenue 3.1.1 rev2010
Log started: 10 Nov 2009 8:35:23 am

logging has started
Operating system: Windows Vista
OS 64 bit: No
CPU vendor: GenuineIntel
CPU speed: 1843MHz
Number of CPUs: 2
Memory size: 2048MB
system language is: en
registration invalid
hd serial invalid
serial has not expired
Instantiate midi controller
Create ApplicationParameterCollection
Create ApplicationPropertyCollection
create composition state object
create video engine state object
getApplicationVFXPath: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx
create audio engine state object
getApplicationAFXPath: C:\Program Files\Resolume Avenue 3.1.1\plugins\afx
create application lookups
create file loader
start loading application settings
set language
Hello = Hello
ScreenSetup, remove diconnected displays
ScreenSetup, add newly found displays
Added: DISPLAY1 DISPLAY1 - NVIDIA GeForce 9600M GT
Added: DISPLAY2 DISPLAY2 - NVIDIA GeForce 9600M GT
ApplicationPropertyCollection, load contextual shortcuts from disk
ApplicationPropertyCollection, check for user configured keyboard shortcuts
ApplicationPropertyCollection, no user configured keyboard shortcuts found
ApplicationPropertyCollection, midi file path C:\Program Files\Resolume Avenue 3.1.1\default\contextualMidiShortcuts.xml
initialize quicktime
create playback controller
create composition object
create GUI
load help file
create audio/video plugin collection
create video engine
Generic PnP Monitor NVIDIA GeForce 9600M GT {F1300198-F629-437C-B55A-A51736BA190D
Default Monitor NVIDIA GeForce 9600M GT {F1300198-F629-437C-B55A-A51736BA190D
new context is created
new context is created
Init glew succeeded
vendor main GL renderer: NVIDIA Corporation
name main GL renderer: GeForce 9600M GT/PCI/SSE2
version GL driver main renderer: 2.1.2 atof: 2.0999999
No support for GLEW_ARB_texture_non_power_of_two
nonpoweroftwo NOT supported
GLEW_EXT_framebuffer_object supported
GLEW_ARB_pixel_buffer_object supported
glCheckFramebufferStatusEXT
GL_FRAMEBUFFER_COMPLETE_EXT!
glCheckFramebufferStatusEXT
GL_FRAMEBUFFER_COMPLETE_EXT!
glCheckFramebufferStatusEXT
GL_FRAMEBUFFER_COMPLETE_EXT!
glCheckFramebufferStatusEXT
GL_FRAMEBUFFER_COMPLETE_EXT!
glCheckFramebufferStatusEXT
GL_FRAMEBUFFER_COMPLETE_EXT!
find video plugins and add them to the plugin collection
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGL3dPixels.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLAddSubtract.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLBrightnessContrast.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLColorize.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLColourPass.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLCreateAlphaChannel.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLFlip.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLFreeze.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLGradients.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLInvertRGB.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLLumaWaves.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLParticles.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLPixelHighPass.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLPointGrid.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLRotateXMixer.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLRotateYMixer.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLShiftRGB.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLSolidColor.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLStingySphere.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLThreshhold.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLTrails.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLVertexControl.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLWipeDown.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLWipeLeft.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLWipeRight.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLWipeUp.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLZoomMixer.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\AVFFGLZoomMixerOut.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLAdd.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLAdd50.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLAlpha.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLBlow.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLBlur.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLBurn.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLCircles.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLDarken.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLDifference.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLDifferenceInverse.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLDistortion.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLDodge.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLExposure.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLHardLight.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLHeat.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLHueRotate.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLKaleidoscope.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLevels.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLighten.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLighten50.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLorez.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLumaDisplace.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLumaIsAlpha.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLumaKey.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLLumaKeyInverse.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLMirror.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLMultiply.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLPosterize.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLRGBASwitch.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLSaturation.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLScreen.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLSlide.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLSoftLight.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLSqueeze.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLSubtract.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLTile.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLTwirl.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\FFGLWipeRadial.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Colourise.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Fragment.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Goo.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Iterate.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Kaleidoscope.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_RadialBlur.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Ripples.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Stripper.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Tunnel.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_VideoWall.dll
load succeeded
load plugin: C:\Program Files\Resolume Avenue 3.1.1\plugins\vfx\SyzGL_Vignette.dll
load succeeded
begin Setup secondary contexts
end Setup secondary contexts
create audio engine
Adding destination (address: 213790224) to audio callback, inputPair are 0
Succesfully added destination with index
opening dsound out device: Primary Sound Driver rate=44100 bits=16 buf=960
opening dsound out step 2
opening dsound out step 3
opening dsound in device: Primary Sound Capture Driver rate=44100 bits=16 buf=960
opening dsound in step 2

[Joris]

Hi Tim

I've just replied via the support account. Let's continue the discussion there. Once we've sussed out the problem, I'll post it here for future reference.

Joris

[Joris]

For future reference:

The problem was caused by a M-Audio Torq Xponent with external sound card. Disconnecting it, starting Resolume and then reactivating it solved the issue.