Help with Magewell USB Capture HDMI 4K Plus in Resolume Avenue

[Lumenarius]

Thanks again Zoltan.

I would classify it as going blank. Just a black screen. Not the "no signal" display either. Just blank.

The USB Capture Source is still present as a clip but it is missing the resolution and is just blank/black. Not sure if that helps classify the issue. See attached image from client. This is what it looks like after re-opening Avenue and encountering the issue.

As for restart that is more rare, sometimes about once a week. Else, they just close the applications and then open them the next day.