Initialize Application Controller don't work

[grigoriev]

Hello, in new version i have a problem with turning on Arena, i have Initialize Application Controller all of time when starting arena, i have seen same problem on forum but delete composition folder and folder "resolume arena" in document's but that's don't helps me, can you please help me?

Command: Arena
Path: /Applications/Resolume Arena/Arena.app/Contents/MacOS/Arena
Identifier: com.resolume.arena
Version: 7.23.2 (7.23.2.51094)
Team ID: Z9Y8N6Q4L8
Is First Party: No
Beta Identifier: E9C18022-2C54-5F03-ABD2-8A5362C182DB
Architecture: x86_64 (translated)
Parent: launchd [1]
PID: 2853
Time Since Fork: 41s

Event: hang
Duration: 23.83s
Duration Sampled: 1.10s (process was unresponsive for 23 seconds before sampling)
Steps: 11 (100ms sampling interval)

Hardware model: Mac15,9
Active cpus: 16
Memory size: 48 GB
HW page size: 16384
VM page size: 16384
Shared cache residency: 18.10% (937.80 MB / 5182.23 MB)

[Zoltán]

Can you reach resolume.com on the machine in a browser and is it quick?

Any VPN connections active?

[grigoriev]

Can you reach resolume.com on the machine in a browser and is it quick?

Any VPN connections active?

no vpn, i can reach

[Zoltán]

Please contact mail@resolume.com with your serial number.
Thanks!

[grigoriev]

Please contact mail@resolume.com with your serial number.
Thanks!
serial number of what?