Can't open my recent purchase of Resolume Arena 6

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benwhite92
Posts: 1
Joined: Tue Dec 12, 2017 13:58

Re: Can't open my recent purchase of Resolume Arena 6

Post by benwhite92 »

Hey guys, love the changes to Resolume 6 however, I'm having the same issue. I just downloaded Resolume Arena 6, I open the program and it crashes straight away. I tried restarting the Mac, using another user, deleting a reinstalling it but I am having no luck :(. Please find attached the crash report.

Many thanks
Arena_2017-12-12-124928_Bens-MacBook-Pro-2.crash.zip
(21.16 KiB) Downloaded 348 times

Zoltán
Team Resolume
Posts: 7525
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Can't open my recent purchase of Resolume Arena 6

Post by Zoltán »

benwhite92 wrote:Hey guys, love the changes to Resolume 6 however, I'm having the same issue. I just downloaded Resolume Arena 6, I open the program and it crashes straight away. I tried restarting the Mac, using another user, deleting a reinstalling it but I am having no luck :(. Please find attached the crash report.
Many thanks
Arena_2017-12-12-124928_Bens-MacBook-Pro-2.crash.zip
Please have a look at post viewtopic.php?f=12&t=15398#p64963
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

kim199077
Posts: 3
Joined: Fri Nov 24, 2017 19:10

Re: Can't open my recent purchase of Resolume Arena 6

Post by kim199077 »

Has the problem been solved?
Just downloaded the latest 6.0.3, still can not open :( :( :( :(

Zoltán
Team Resolume
Posts: 7525
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Can't open my recent purchase of Resolume Arena 6

Post by Zoltán »

kim199077 wrote:Has the problem been solved?
Just downloaded the latest 6.0.3, still can not open :( :( :( :(
Apparently not.
But we're also not getting new reports about this.
We'd need to get our hands on a machine with the issue.
If you'd be willing to send us your machine then please contact us directly at mail@resolume.com.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

arctempo
Posts: 1
Joined: Wed Jan 10, 2018 16:01

Re: Can't open my recent purchase of Resolume Arena 6

Post by arctempo »

Having the same problem. Appreciate any support.

Also, this same issue is happening on a 2014 MBP and 2017 MBP both running high sierra.
Crash_Report.zip
(23.18 KiB) Downloaded 406 times

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