Erro Ezcap320b Gamedock Ultra 4k

Bro, does your rig even lift?
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dvjmusic
Met Resolume in a bar the other day
Posts: 10
Joined: Wed Nov 24, 2021 00:28

Erro Ezcap320b Gamedock Ultra 4k

Post by dvjmusic »

The capture panel appears in the source, but when I enable the card it doesn't work. In other capture software this card works. I would like to know if there is a solution for this capture card to work in resolume. I use the newest version of resolume. The Gamedock Ultra 4k card has no installation drive.

Zoltán
Team Resolume
Posts: 7114
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by Zoltán »

Probably an unsupported capture format.
Could you please send us the Resolume log file via the feedback tab in preferences?
Thanks!
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

dvjmusic
Met Resolume in a bar the other day
Posts: 10
Joined: Wed Nov 24, 2021 00:28

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by dvjmusic »

[2023-09-17T22:03:15.738-03:00] INFO: Setting composition high quality to: false
[2023-09-17T22:03:15.739-03:00] INFO: Default color format is now: RGBA8
[2023-09-17T22:03:15.741-03:00] INFO: New Composition took: 1.03170 seconds
[2023-09-17T22:03:23.383-03:00] ERROR: Failed initializing DS capture device. Could not connect video source with sample grabber.
[2023-09-17T22:03:23.383-03:00] ERROR: PinInfo: Capturar
[2023-09-17T22:03:23.384-03:00] ERROR: Output pin media: 3840x2160@30 NV12
[2023-09-17T22:03:23.384-03:00] INFO: Failed to open input for unique id: DirectShow_\\?\usb#vid_32ed&pid_3201&mi_00#6&37ee7830&0&0000#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\global_ezcap GAMEDOCK ULTRA.

Zoltán
Team Resolume
Posts: 7114
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by Zoltán »

Thanks, and you have Resolume allowed in the OS privacy settings to access capture devices, right?
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

dvjmusic
Met Resolume in a bar the other day
Posts: 10
Joined: Wed Nov 24, 2021 00:28

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by dvjmusic »

yes
windows 11

Zoltán
Team Resolume
Posts: 7114
Joined: Thu Jan 09, 2014 13:08
Location: Székesfehérvár, Hungary

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by Zoltán »

Thanks, we'll see what we can do.
Software developer, Sound Engineer,
Control Your show with ”Enter” - multiple Resolume servers at once - SMPTE/MTC column launch
try for free: http://programs.palffyzoltan.hu

dvjmusic
Met Resolume in a bar the other day
Posts: 10
Joined: Wed Nov 24, 2021 00:28

Re: Erro Ezcap320b Gamedock Ultra 4k

Post by dvjmusic »

To this day I am unable to use the 4k capture card. Several resolution updates and nothing works.

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